Frequently Asked Questions

Email support@forevercar.com if you have any other questions.

Shopping for Mechanical Repair Coverage

  • What is mechanical repair coverage? expand_more
    Mechanical repair coverage provides protection beyond manufacturer or powertrain warranties. In addition to comprehensive parts and labor coverage, these plans include benefits like roadside assistance, car rental, travel reimbursement and towing. Instead of footing the entire bill for an unexpected breakdown, mechanical repair coverage offer a range of deductibles, allowing you to determine how much you want to pay for repairs.
  • What do your plans cover?expand_more

    Depending on your vehicle details, coverage options may vary. As you shop for the right plan, we'll provide full transparency down to the individual part. That way, there are no surprises if a breakdown occurs.

    You can also download a sample of each vehicle service agreement:

    Platinum Plus

    Platinum

    Gold

    Silver

  • What coverage is excluded?expand_more
    Maintenance Not Covered

    Gold, Silver and Platinum:
    The maintenance services and parts described In the manufacturer’s maintenance schedule for your vehicle including Engine Tune-Up, (Includes Spark Plugs, Glow Plugs, Ignition Wires, Distributor Cap and Rotor), All Batteries (Including But Not Limited To: Hybrid/Electric Vehicle Batteries), Filters, Lubricants Or Fluids, Air Conditioning Refrigerant, Engine Coolant, All Hoses and Belts (Not Specifically Listed), Wiper Blades, Brake Pads and Shoes, Brake Rotors and Drums, Suspension Alignment.

    Platinum Plus:
    The maintenance services and parts described In the manufacturer’s maintenance schedule for your vehicle including Engine Tune-Up, (Includes Spark Plugs, Glow Plugs, Ignition Wires, Distributor Cap and Rotor), Hybrid/Electric Vehicle Batteries, Filters, Lubricants Or Fluids, Air Conditioning Refrigerant, Engine Coolant, Brake Shoes, Brake Rotors and Drums, Suspension Alignment.

    Additional Parts Not Covered

    Silver and Gold:
    Only the parts listed in the Silver and Gold vehicle service agreements are covered. View a list of these parts in our sample agreements:

    GOLD

    SILVER

    Platinum plan:
    Constant Velocity Boots, Tires, Wheel Covers, Wheel Rims, Wheels, Wheel Balancing, Shock Absorbers, Suspension, Air Bags, Exhaust System, Catalytic Converter, Friction Clutch Disc and Pressure Plate and Clutch Release Bearing, Glass, Glass Framework and Fastening Adhesives, Sealed Beam Head Lamps, Light Bulbs, Lenses, Trim, Moldings, Bright Metal, Upholstery, Paint, Sheet Metal, Bumpers, Alignment Of Body Parts, Flexible Body Parts, Door Panels, Body Panels, Structural Framework, Convertible Top Framework, Structural Welds, Hinges, Door Handles, Vinyl and Convertible Tops and Non-Mechanical Removable Hardtop Assemblies.

    Platinum Plus plan:
    Constant Velocity Boots, Tires, Wheel Covers, Wheel Rims, Wheels, Wheel Balancing, Shock Absorbers, Suspension, Air Bags, Exhaust System, Catalytic Converter, Friction Clutch Disc and Pressure Plate and Clutch Release Bearing, Glass, Glass Framework and Fastening Adhesives, Lenses, Trim, Moldings, Bright Metal, Upholstery, Paint, Sheet Metal, Bumpers, Alignment of Body Parts, Flexible Body Parts, Door Panels, Body Panels, Structural Framework, Convertible Top Framework, Structural Welds, Hinges, Door Handles, Vinyl and Convertible Tops and Non-Mechanical Removable Hardtop Assemblies.

  • How long does my coverage last?expand_more
    Price and coverage do not change for 36 months after the effective date. In 36 months from the effective date your price will be re-evaluated using your vehicle age and mileage at that time.* Check out our coverage page for more details.

    *Plan duration and mileage limitations are different for plans purchased in the state of WA.
     Please call (866) 879-6774 for more information.

  • Is this car insurance?expand_more
    No. Car insurance generally offers collision and liability protection. Mechanical repair coverage can help you limit the cost of any covered breakdowns. When you have both, you're better prepared for the unexpected.
  • What do I need to get a quote for my vehicle?expand_more
    Getting an online quote is easy. Just provide your VIN, zip code and current mileage. Don't know your VIN? No problem. We make it easy to enter your vehicle's year, make and model.
  • How do I customize my deductible?expand_more
    We'll show you what deductible options are available for your plan during the checkout process.
  • Are aftermarket parts covered with this plan?expand_more
    Most aftermarket parts are not covered. In fact, custom aftermarket parts may prevent claims from being approved.

Buying Mechanical Repair Coverage

  • What types of payments are accepted?expand_more
    ForeverCar proudly accepts VISA, MasterCard, AMEX and Discover.
  • Can I modify my payment type?expand_more
    Yes, you can modify your payment type anytime by logging into your ForeverCar account.
  • Does ForeverCar charge a finance fee?expand_more
    Payments are made every month and there are no interest or financing charges from ForeverCar.
  • Can I cancel my plan at any time?expand_more
    Yes, your plan can be cancelled at any time. If you cancel your mechanical repair coverage within the first 30 days, you will receive a full refund.

Using Your Mechanical Repair Coverage

  • How do I contact ForeverCar?expand_more
    Visit our contact us page or call our repair concierge team of Protectionators at (866) 879-6774.
  • When am I eligible to file a claim?expand_more
    Mechanical repair coverage has a 1 month/500 mile waiting period before claims can be authorized. Buy mechanical repair coverage before a breakdown to ensure a seamless claims process. During your waiting period, Emergency Roadside Assistance is available 24 hours a day, 365 days a year.
  • What's covered during the waiting period?expand_more

    24-hour Emergency Roadside Assistance
    Up to $100 per occurrence. Includes towing, battery jump start, fluid delivery, flat tire assistance and lock-out service.

  • Where and how do I get repairs?expand_more
    Present your vehicle service agreement to the licensed repair facility of your choice before they begin repairs. This includes dealer service centers, franchise repair centers and most independent repair shops. Once your mechanic receives authorization that your repair is covered they will proceed with service. When your service is complete, simply pay your deductible and drive on.
  • Do I need service records for every claim?expand_more
    Not every claim requires maintenance or service records. However, there are some maintenance-related claims that may require service records.
  • How many claims can I file?expand_more
    There is typically no limit to the number of claims that can be filed in a given coverage period. However, there are sometimes monetary value limitations when claims exceed a certain value. Consult your vehicle service agreement for more details.
  • How much do I pay for covered repairs?expand_more
    Our mechanical repair coverage allows you to customize the amount of the deductible after you choose a plan. That means you can choose what you pay for covered repairs. Deductible choices are $0, $100, $250 or $500 for Platinum Plus, Platinum and Gold plans. Deductible choices are $100, $250 or $500 for Silver plans.
  • What if I need a rental car?expand_more
    Your plan includes a rental car reimbursement benefit of up to $35 per day (5 day maximum, 10 day maximum for parts delay). Available on the first day of a covered repair.
  • Do plans include emergency roadside assistance and towing?expand_more
    Yes, all plans include emergency roadside assistance and towing benefits, up to $100 per occurrence. Includes towing, battery jump start, fluid delivery, flat tire assistance and lock-out service.